Which channel did you use to engage with Discovery?
Tell us about your experience with Discovery
So basically I submitted a claim on their app but they said they didn’t receive my claim and I have to fill in some sort of form and submit my claim again. This was a tedious exercise
What about the user experience did you like/dislike the most?
The fact that I have to now print a separate document that I need to fill in and scan back to them
Do you have any suggestions on how they can improve?
I think they need to make sure that customers can do everything on the app and not give customers extra admin