Which channel did you use to engage with MTN?
Tell us about your experience with MTN
I was applying for a contract and they asked if I was an existing customer. I said 'yes' but after that, they still asked for my details but that's not my problem. You see the call got cut after I got pre-approved but when I called again they had to credit check me again. This sucks because every time a credit check is performed on my name I lose points on my credit score.
What about the user experience did you like/dislike the most?
Why do I have to repeat the same step all over again, don't they keep a record?
Do you have any suggestions on how they can improve?
They should get some sort of software to keep track of calls so when it gets cut they can continue where they left off.