Vodacom

Tell us about your experience with Vodacom

Lack of communication, and poor service delivery from staff

What about your experience did you like/dislike the most?

the staff and their lack of assistance

Do you have any suggestions on how they can improve?

Rather have a phased approach in dealing with communication. Firstly: address the issue and make key notes of what is needed, Secondly: put the person in contact with the respective personnel, Thirdly: ensure the customer is regular updated on the process with a contact number and a timeline. Lastly, ensure you communicate first before the customer has to reach out.