Uber

Which channel did you use to engage with Uber?

Application

Tell us about your experience with Uber

I ordered an Uber and forgot to change my payment method. The app did not allow me to revert my payment method without canceling the trip

What about the user experience did you like/dislike the most?

I had to cancel the trip and wait for a new driver to accept my ride

Do you have any suggestions on how they can improve?

Allow to change the payment method after requesting a cab