Uber

Which channel did you use to engage with Uber?

Application

Tell us about your experience with Uber

Uber Ride and Uber Eats share the same payment details for customers. I have a business profile and a personal profile on Uber Ride. Uber Eats randomly selected my business profile to pay for a personal order.

What about the user experience did you like/dislike the most?

These are two completely different apps use for completely different services and yet Uber just assumes they are the same to the customer. I never use Uber Eats for work. I use Uber Ride for work all the time.

Do you have any suggestions on how they can improve?

Allow customers to select a default payment profile on Uber Eats - the same way they do on Uber Ride