FNB

Tell us about your experience

The fact that we have to wait for long hold to be assisted takes up time and also the airtime that is wasted during the process. for me it really doesn't make sense for 20 minutes and still not be satisfied with the service. The consultants are rude, they don't give relevant information. Its not the first time I experience this, the consultant will transfer to the department that fails further to assist you. I have always been forced to go to the bank for assistance of which they still make us contact the department that takes long to assist. How can the bank classify itself as smart?

What about the experience did you like/dislike the most?

Being directed to the wrong department

Do you have any suggestions on how they can improve?

They should transfer calls to relevant departments and not let us hold too long for nothing