Telkom

Tell us about your experience

I log a call via the call center on 5 April 2018 to move my wifi from East London to Pretoria. Yesterday 9 May 2018 a technician visit my house in Pretoria and indicate that a fibre line is currently installed and the order that Telkom gave him is for a copper line so he can not do anything I must call the call centre again and get another order. Prociously when I spoke to call centre operators I indicated every time that fibre line was installed. Now I need to wait for another 14 to 21 days. In the meantime my debit order went off my bank account and I am paying for a service that I haven't got. I think the call centre operators are incompetent and when I asked to speak to a call centre manager they indicated no I can not.

What about the experience did you like/dislike the most?

None

Do you have any suggestions on how they can improve?

Please appoint competent people and improve service delivery