Tell us about your experience
I requested a sim swap on an upgrade and gave Candice the correct cellphone number She, however, sim swapped my other number on my contract. Now I am unable to sim swap my new phone because you cant buy a sim card without Rica. I, however, need a sim card that is not Rica'd in order to keep my old tel no!!!!! I bought 2 sim cards the one was Rica'd by me and the other were supposed not Rica'd but when I phoned cell c they said it was. Nobody at the cell C seems to be able to see my dilemma!!!!
Candice should be fired because she obviously did not listen to what I requested.
The new phone requires a micro sim card but my old phone used a normal one.
What about the experience did you like/dislike the most?
The mistake was made by Candice at cell c but now the problem is mine!!!!!!!
Do you have any suggestions on how they can improve?
Cell C should get smarter people working with the public.