Tell us about your experience
I had the most unpleasant call from a call centre agent, whom was rude and very unfriendly. Her dialect of the English language was horrendous. And without completing my application hung up on me, when I actually had to take a incoming call on our business line. I will ensure to spread the word the bias and discriminatory fashion in which I was being treated.
What about the experience did you like/dislike the most?
Repetitive questions about minors in my care and that I had to take care of, when I told her I have never been married and have been single. Her unclear tone and her intermittent repeating of questions as she was unable to articulate her questions in a fashionable manner.
Do you have any suggestions on how they can improve?
In store applications that can be assessed and done in store and not over a phone.