Tell us about your experience
I purchased a spa voucher for 2 via Daddy's Deals for Fairways Spa in Salt Rock. Due to my hectic work schedule, I took leave on 30 May 2017 but before doing that I called. The lady at the spa and she asked that we whats app each other to confirm a date. The date I initially asked for was not available so we settled on 30 May 2017 and confirmed the booking thereafter I booked my leave. A few days later she had the audacity to send me a message stating that the date and time we confirmed was booked by another client and I have to choose another time. I was appalled at this stage. I argued profusely on whats app but to a no-win situation. This lady had absolutely no respect to honour her appointments and offered me a free treatment. Who does she think I am. I am not someone looking for Freebies but for good professional services. I am now waiting for a response from Daddy's Deals for a refund.
What about the experience did you like/dislike the most?
That the lady did not have respect to honour her appointment. she probably had a regular client or maybe a client who was bringing in good revenue for her business and chose to treat me like a worthless peice of rubbish ............... I am absolutely horrified. I even have the whats app chat which I uploaded and emailed to Daddys Deals.
Do you have any suggestions on how they can improve?
She should go for management training especially communication skills between staff and herself