Cell C

Tell us about your experience

My husband passed away in August 2017. I submitted the necessary documentary proof and requested them to close the accounts as I will not be needing it, I'm with Vodacom.
To my utter surprise in April and again in May 2018 they deducted money from my bank account, not the account that my husband had. Firstly, I would desperately love to know where did they get my banking details from and on whose authority do they make this deductions. If it was for the old account of my late husband surely they should have lodged a claim with the executor, which is not me. This is highly upsetting. If they got the details and information from the bank, I want to know, to that I can take it up with them i.t.o the POPI Act and to close my account with them, clearly they then cannot be trusted.

What about the experience did you like/dislike the most?

Illegal/fraudulent deductions from my bank account

Do you have any suggestions on how they can improve?

Repay the money they deducted