Tell us about your experience

I employed him to repair my garage door - replace override system - and the owner Derek Neehling started on 30/04/2018 when he removed a certain part. He stated that he needed this part to compare with the new part which he will buy in order to be sure that it is the same. He told me he will be back on 02/05/2018. I made contact with him and him SMS on 06/05/2018 that he will be back as the holidays are now over. I tried to contact him since 06/05/2018 by SMS and phone calls but no success. What about the experience did you like/dislike the most?

The fact that he promised to finish the work and now not even have the decency to call me back.

Do you have any suggestions on how they can improve?

He must be removed from the business