Standard Bank

Tell us about your experience

To whom it may concern,

I’ve been a loyal customer of Standard Bank for more than 20 years.

Over the years I’ve had numerous accounts with Standard Bank and as to date still do have.
During this period, there have been many transactions/activities that occurred without my consent, approval or knowledge, of which some of it have been resolved and some still ongoing. However, this is not my now reason for complaint, although it bears a background up-building.

Today (ie 9/6/2018) is my only child, ie my son’s 25th birthday.
In an attempt to transfer funds for his birthday into his account as beneficiary (that I’ve loaded and have in the past successfully transferred funds to), I was unable to do so as numerous beneficiaries have been deleted, including my son’s!

*) I have NEVER given Standard Bank notification of a beneficiary to be removed;
*) Standard Bank has NEVER informed me that (some/all) beneficiaries will be deleted from my account;
*) Standard Bank has NEVER notified me that a beneficiary/ies has/ve been removed from my account – it just happened without my knowledge!

Hence, trying to surprise my son with a 25th birthday gift, Standard Bank has clamped it down and squashed my birthday surprise gift (It feels like Farther Christmas passed my house!).

I want to know:
*) Who decided to remove some (and which) of my beneficiaries without my consent or knowledge;
*) How is Standard Bank going to make up for the disaster was caused?
*) Will Standard Bank compensate me for my expenses, agony & distress?

This latest occurrence was the last to flip me over to switch to a different bank!

Thank you for taking the time to attend to my grievance!

What about the experience did you like/dislike the most?

Incompetent personnel;
Lack of knowledge;
Lack of completing the task as promised;
Lack of customer service after complaint;
...and I can go on more and more...

Do you have any suggestions on how they can improve?

provide better training;
employ skilful personnel;
have back-up and senior personnel available;
get senior manager more involved in daily operation;
...and I can go on more and more...